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94 lines
3.6 KiB
Markdown
94 lines
3.6 KiB
Markdown
---
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lang: en
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layout: doc
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permalink: /doc/vm-troubleshooting/
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redirect_from:
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- /doc/remove-vm-manually/
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ref: 223
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title: VM Troubleshooting
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---
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## VM Kernel troubleshooting
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This troubleshoot applies to the non-default kernel choice described in the [Managing VM docs](/doc/managing-vm-kernels/#using-kernel-installed-in-the-vm).
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In case of problems, you can access the VM console using `qvm-console-dispvm VMNAME` in dom0, then access the GRUB menu.
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You need to call it just after starting the VM (until `GRUB_TIMEOUT` expires); for example, in a separate dom0 terminal window.
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In any case you can later access the VM's logs (especially the VM console log `/var/log/xen/console/guest-VMNAME.log`).
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You can always set the kernel back to some dom0-provided value to fix a VM kernel installation.
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## Qubes starts, but no VMs load
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First, try to start a particular VM, check any failure message and direct further steps based on that.
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This issue has been seen to occur if a dom0 update is interrupted halfway through and/or a hard power off is done without shutting down Qubes, which results in files getting corrupted.
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## Can not uninstall a VM / “ERROR: VM installed by package manager: template-vm-name”
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All of the following commands should be executed in a dom0 terminal.
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When a template is marked as 'installed by package manager', but cannot be uninstalled there, trying to uninstall manually will result in the error "ERROR: VM installed by package manager: template-vm-name". Do as follows to be able to uninstall the template:
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1. Check the state of `installed_by_rpm`
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```
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$ qvm-prefs template-vm-name
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```
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2. If `installed_by_rpm - True]`, mark the template as not installed by package manager
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```
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$ qvm-prefs template-vm-name installed_by_rpm false
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```
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3. Re-check the state of `installed_by_rpm`
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- If `installed_by_rpm - False`, remove the template like you would a regular qube:
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```
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$ qvm-remove template-vm-name
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```
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- If `installed_by_rpm` remains `True`, reboot your computer to bring qubes.xml in sync with qubesd, and try again to remove the template.
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## Fixing package installation errors
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By default, templates in 4.0 only have a loopback interface.
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Some packages will throw an error on installation in this situation.
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For example, Samba expects to be configured using a network interface post installation.
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One solution is to add a dummy interface to allow the package to install correctly:
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```
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ip link add d0 type dummy
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ip addr add 192.168.0.1/24 dev d0
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ip link set d0 up
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```
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## "Cannot connect to qrexec agent" error
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If you face this error when starting a VM, look into the VM logs at `/var/log/xen/console/guest-VMNAME.log`.
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Common reasons that may be revealed are: too low memory, corrupted files or a VM crash on startup.
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If the error occurs as a result of too little initial memory, increase the initial memory from 200MB to 400MB by navigating to VM settings » Advanced » Initial memory.
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## "No match found" when trying to install a template
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For example:
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```
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[user@dom0 ~]$ sudo qubes-dom0-update --enablerepo=qubes-templates-itl qubes-template-debian-10
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Using sys-whonix as UpdateVM to download updates for Dom0; this may take some time...
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No Match for argument qubes-template-debian-10
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Nothing to download
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```
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This normally means you already have the template installed.
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It may be that you have the matching package installed, but you removed or renamed the template.
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Check `rpm -q qubes-template-<name>`.
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If it lists the package, but you don't really have the template present (`qvm-ls` doesn't list it), you need to clean up leftovers of the package with `rpm -e --noscripts qubes-template-<name>`, then install it normally.
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