DISARMframeworks/generated_pages/techniques/T0151.004.md

Technique T0151.004: Chat Platform

• Summary: Examples of popular Chat Platforms include WhatsApp, WeChat, Telegram, and Signal; Slack, Mattermost, and Discord; Zoom, GoTo Meeting, and WebEx.
  
  Chat Platforms allow users to engage in text, audio, or video chats with other platform users.
  
  Different Chat Platforms afford users different capabilities. Examples include Direct Messaging, Chat Rooms, Chat Broadcast Channels, and Chat Community Servers.
  
  Some Chat Platforms enable encrypted communication between platform users.

• Belongs to tactic stage: TA07

Incident	Descriptions given for this incident
I00068 Attempted Audio Deepfake Call Targets LastPass Employee	“While reports of [...] deepfake calls targeting private companies are luckily still rare, LastPass itself experienced a deepfake attempt earlier today that we are sharing with the larger community to help raise awareness that this tactic is spreading and all companies should be on the alert. In our case, an employee received a series of calls, texts, and at least one voicemail featuring an audio deepfake from a threat actor impersonating our CEO via WhatsApp. As the attempted communication was outside of normal business communication channels and due to the employee’s suspicion regarding the presence of many of the hallmarks of a social engineering attempt (such as forced urgency), our employee rightly ignored the messages and reported the incident to our internal security team so that we could take steps to both mitigate the threat and raise awareness of the tactic both internally and externally.” In this example attackers created an account on WhatsApp which impersonated the CEO of lastpass (T0097.100: Individual Persona, T0143.003: Impersonated Persona, T0146: Account Asset, T0151.004: Chat Platform, T0155.007: Encrypted Communication Channel). They used this asset to target an employee using deepfaked audio (T0088.001: Develop AI-Generated Audio (Deepfakes)).
I00084 Russia turns its diplomats into disinformation warriors	“[Russia’s social media] reach isn't the same as Russian state media, but they are trying to recreate what RT and Sputnik had done," said one EU official involved in tracking Russian disinformation. "It's a coordinated effort that goes beyond social media and involves specific websites." “Central to that wider online playbook is a Telegram channel called Warfakes and an affiliated website. Since the beginning of the conflict, that social media channel has garnered more than 725,000 members and repeatedly shares alleged fact-checks aimed at debunking Ukrainian narratives, using language similar to Western-style fact-checking outlets.” In this example a Telegram channel (T0151.004: Chat Platform, T0155.007: Encrypted Communication Channel) was established which presented itself as a source of fact checks (T0097.203: Fact Checking Organisation Persona)., “[Russia’s social media] reach isn't the same as Russian state media, but they are trying to recreate what RT and Sputnik had done," said one EU official involved in tracking Russian disinformation. "It's a coordinated effort that goes beyond social media and involves specific websites." “Central to that wider online playbook is a Telegram channel called Warfakes and an affiliated website. Since the beginning of the conflict, that social media channel has garnered more than 725,000 members and repeatedly shares alleged fact-checks aimed at debunking Ukrainian narratives, using language similar to Western-style fact-checking outlets.” In this example a Telegram channel (T0151.004: Chat Platform, T0155.007: Encrypted Communication Channel) was established which presented itself as a source of fact checks (T0097.203: Fact Checking Organisation Persona).
I00113 Inside the Shadowy World of Disinformation for Hire in Kenya	Researchers at Mozilla examined influence operations targeting Kenyan citizens on Twitter in 2021, providing “a grim window into the booming and shadowy industry of Twitter influencers for political hire here in Kenya”, and giving insight into operations’ operationalisation: In our interviews with one of the influencers, they informed us of the agile tactics they use to organize and avoid detection. For example, when it’s time to carry out the campaign the influencers would be added to a Whatsapp group. Here, they received direction about what to post, the hashtags to use, which tweets to engage with and who to target. Synchronizing the tweets was also incredibly important for them. It’s what enables them to achieve their goal of trending on Twitter and gain amplification. [...] They revealed to us that those participating in the exercise are paid roughly between $10 and $15 to participate in three campaigns per day. Each campaign execution involves tweeting about the hashtags of the day until it appears on the trending section of Twitter. Additionally, some individuals have managed to reach retainer level and get paid about $250 per month. Their job is to make sure the campaigns are executed on a day-by-day basis with different hashtags. An M-PESA account (T0148.002: Bank Account Asset, T0148.001: Online Banking Platform) was used to pay campaign participants. Participants were organised in WhatsApp groups (T0129.005: Coordinate on Encrypted/Closed Networks, T0151.007: Chat Broadcast Group, T0151.004: Chat Platform), in which they planned how to get campaign content trending on Twitter (T0121: Manipulate Platform Algorithm, T0151.008: Microblogging Platform).
I00122 The Extreme Right on Discord	Discord is an example of a T0151.004: Chat Platform, which allows users to create their own T0151.005: Chat Community Server. The Institute for Strategic Dialog (ISD) conducted an investigation into the extreme right’s usage of Discord servers: Discord is a free service accessible via phones and computers. It allows users to talk to each other in real time via voice, text or video chat and emerged in 2015 as a platform designed to assist gamers in communicating with each other while playing video games. The popularity of the platform has surged in recent years, and it is currently estimated to have 140 million monthly active users. Chatrooms – known as servers - in the platform can be created by anyone, and they are used for a range of purposes that extend far beyond gaming. Such purposes include the discussion of extreme right-wing ideologies and the planning of offline extremist activity. Ahead of the far-right Unite the Right rally in Charlottesville, Virginia, in August 2017, organisers used Discord to plan and promote events and posted swastikas and praised Hitler in chat rooms with names like “National Socialist Army” and “Führer’s Gas Chamber”. In this example a Discord server was used to organise the 2017 Charlottesville Unite the Right rally. Chat rooms such in the server were used to discuss different topics related to the rally (T0057: Organise Events, T0126.002: Facilitate Logistics or Support for Attendance, T0151.004: Chat Platform, T0151.005: Chat Community Server, T0151.006: Chat Room). Another primary activity engaged in the servers analysed are raids against other servers associated with political opponents, and in particular those that appear to be pro-LGBTQ. Raids are a phenomenon in which a small group of users will join a Discord server with the sole purpose of spamming the host with offensive or incendiary messages and content with the aim of upsetting local users or having the host server banned by Discord. On two servers examined here, raiding was their primary function. Among servers devoted to this activity, specific channels were often created to host links to servers that users were then encouraged to raid. Users are encouraged to be as offensive as possible with the aim of upsetting or angering users on the raided server, and channels often had content banks of offensive memes and content to be shared on raided servers. The use of raids demonstrates the gamified nature of extremist activity on Discord, where use of the platform and harassment of political opponents is itself turned into a type of real-life video game designed to strengthen in-group affiliation. This combined with the broader extremist activity identified in these channels suggests that the combative activity of raiding could provide a pathway for younger people to become more engaged with extremist activity. Discord servers were used by members of the extreme right to coordinate harassment of targeted communities (T0048: Harass, T0049.005: Conduct Swarming, T0151.004: Chat Platform, T0151.005: Chat Community Server).

Counters	Response types

DO NOT EDIT ABOVE THIS LINE - PLEASE ADD NOTES BELOW