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# Diagnose video playback issues with DevTools
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## Why this tutorial?
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Invidious or more specifically Video.JS (the library for the video player) can't give you a proper error for the famous message "The media could not be loaded, either because the server or network failed or because the format is not supported.".
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Here is how to find the real error and fix it.
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## Requirements
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This tutorial only works on the desktop version of Firefox and Chromium based browsers (Chrome, Brave, Opera, Vivaldi, Edge and so on).
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