synapse-product/.github/ISSUE_TEMPLATE/BUG_REPORT.yml

name: Bug report
description: Create a report to help us improve
body:
  - type: markdown
    attributes:
      value: |
        **THIS IS NOT A SUPPORT CHANNEL!**
        **IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**, please ask in **[#synapse:matrix.org](https://matrix.to/#/#synapse:matrix.org)** (using a matrix.org account if necessary).

        If you want to report a security issue, please see https://matrix.org/security-disclosure-policy/

        This is a bug report form. By following the instructions below and completing the sections with your information, you will help the us to get all the necessary data to fix your issue.

        You can also preview your report before submitting it.        
  - type: textarea
    id: description
    attributes:
      label: Description
      description: Describe the problem that you are experiencing
    validations:
      required: true
  - type: textarea
    id: reproduction_steps
    attributes:
      label: Steps to reproduce
      description: |
        Describe the series of steps that leads you to the problem.

        Describe how what happens differs from what you expected.        
      placeholder: Tell us what you see!
      value: |
        - list the steps
        - that reproduce the bug
        - using hyphens as bullet points        
    validations:
      required: true
  - type: markdown
    attributes:
      value: |
        ---

        **IMPORTANT**: please answer the following questions, to help us narrow down the problem.        
  - type: input
    id: homeserver
    attributes:
      label: Homeserver
      description: Which homeserver was this issue identified on? (matrix.org, another homeserver, etc)
    validations:
      required: true
  - type: input
    id: version
    attributes:
      label: Synapse Version
      description: |
        What version of Synapse is this homeserver running?

        You can find the Synapse version by visiting https://yourserver.example.com/_matrix/federation/v1/version

        or with this command:

        ```
        $ curl http://localhost:8008/_synapse/admin/v1/server_version
        ```

        (You may need to replace `localhost:8008` if Synapse is not configured to listen on that port.)        
    validations:
      required: true
  - type: dropdown
    id: install_method
    attributes:
      label: Installation Method
      options:
        - Docker (matrixdotorg/synapse)
        - Debian packages from packages.matrix.org
        - pip (from PyPI)
        - Other (please mention below)
        - I don't know
    validations:
      required: true
  - type: input
    id: database
    attributes:
      label: Database
      description: |
        Are you using SQLite or PostgreSQL? What's the version of your database?

        If PostgreSQL, please also answer the following:
         - are you using a single PostgreSQL server
        or [separate servers for `main` and `state`](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#databases)?
         - have you previously ported from SQLite using the Synapse "portdb" script?
         - have you previously restored from a backup?        
    validations:
      required: true
  - type: dropdown
    id: workers
    attributes:
      label: Workers
      description: |
        Are you running a single Synapse process, or are you running
        [2 or more workers](https://matrix-org.github.io/synapse/latest/workers.html)?        
      options:
        - Single process
        - Multiple workers
        - I don't know
    validations:
      required: true
  - type: textarea
    id: platform
    attributes:
      label: Platform
      description: |
        Tell us about the environment in which your homeserver is operating...
        e.g. distro, hardware, if it's running in a vm/container, etc.        
    validations:
      required: true
  - type: textarea
    id: config
    attributes:
      label: Configuration
      description: |
        Do you have any unusual config options turned on? If so, please provide details.

        - Experimental or undocumented features
        - [Presence](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#presence)
        - [Message retention](https://matrix-org.github.io/synapse/latest/message_retention_policies.html)
        - [Synapse modules](https://matrix-org.github.io/synapse/latest/modules/index.html)        
  - type: textarea
    id: logs
    attributes:
      label: Relevant log output
      description: |
        Please copy and paste any relevant log output, ideally at INFO or DEBUG log level.
        This will be automatically formatted into code, so there is no need for backticks (`\``).

        Please be careful to remove any personal or private data.

        **Bug reports are usually impossible to diagnose without logging.**        
      render: shell
    validations:
      required: true
  - type: textarea
    id: anything_else
    attributes:
      label: Anything else that would be useful to know?