Merge pull request #2413 from matrix-org/toml-issue-template

Issue template for Synapse

ISSUE_TEMPLATE.md

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+<!-- 
+
+**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**: 
+You will likely get better support more quickly if you ask in ** #matrix:matrix.org ** ;)
+
+
+This is a bug report template. By following the instructions below and
+filling out the sections with your information, you will help the us to get all
+the necessary data to fix your issue.
+
+You can also preview your report before submitting it. You may remove sections
+that aren't relevant to your particular case.
+
+Text between <!-- and --​> marks will be invisible in the report.
+
+-->
+
+### Description
+
+Describe here the problem that you are experiencing, or the feature you are requesting.
+
+### Steps to reproduce
+
+- For bugs, list the steps
+- that reproduce the bug
+- using hyphens as bullet points
+
+Describe how what happens differs from what you expected.
+
+If you can identify any relevant log snippets from _homeserver.log_, please include
+those here (please be careful to remove any personal or private data):
+
+### Version information
+
+<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->
+
+- **Homeserver**: Was this issue identified on matrix.org or another homeserver?
+
+If not matrix.org:
+- **Version**:        What version of Synapse is running? <!-- 
+You can find the Synapse version by inspecting the server headers (replace matrix.org with
+your own homeserver domain):
+$ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep "Server:"
+-->
+- **Install method**: package manager/git clone/pip      
+- **Platform**:       Tell us about the environment in which your homeserver is operating
+                      - distro, hardware, if it's running in a vm/container, etc.