diff --git a/synapse/config/voip.py b/synapse/config/voip.py
index 169980f60..eeb693027 100644
--- a/synapse/config/voip.py
+++ b/synapse/config/voip.py
@@ -19,7 +19,9 @@ class VoipConfig(Config):
 
     def read_config(self, config):
         self.turn_uris = config.get("turn_uris", [])
-        self.turn_shared_secret = config["turn_shared_secret"]
+        self.turn_shared_secret = config.get("turn_shared_secret")
+        self.turn_username = config.get("turn_username")
+        self.turn_password = config.get("turn_password")
         self.turn_user_lifetime = self.parse_duration(config["turn_user_lifetime"])
 
     def default_config(self, **kwargs):
@@ -32,6 +34,11 @@ class VoipConfig(Config):
         # The shared secret used to compute passwords for the TURN server
         turn_shared_secret: "YOUR_SHARED_SECRET"
 
+        # The Username and password if the TURN server needs them and
+        # does not use a token
+        #turn_username: "TURNSERVER_USERNAME"
+        #turn_password: "TURNSERVER_PASSWORD"
+
         # How long generated TURN credentials last
         turn_user_lifetime: "1h"
         """
diff --git a/synapse/rest/client/v1/voip.py b/synapse/rest/client/v1/voip.py
index c40442f95..03141c623 100644
--- a/synapse/rest/client/v1/voip.py
+++ b/synapse/rest/client/v1/voip.py
@@ -32,19 +32,27 @@ class VoipRestServlet(ClientV1RestServlet):
 
         turnUris = self.hs.config.turn_uris
         turnSecret = self.hs.config.turn_shared_secret
+        turnUsername = self.hs.config.turn_username
+        turnPassword = self.hs.config.turn_password
         userLifetime = self.hs.config.turn_user_lifetime
-        if not turnUris or not turnSecret or not userLifetime:
+
+        if turnUris and turnSecret and userLifetime:
+            expiry = (self.hs.get_clock().time_msec() + userLifetime) / 1000
+            username = "%d:%s" % (expiry, requester.user.to_string())
+
+            mac = hmac.new(turnSecret, msg=username, digestmod=hashlib.sha1)
+            # We need to use standard padded base64 encoding here
+            # encode_base64 because we need to add the standard padding to get the
+            # same result as the TURN server.
+            password = base64.b64encode(mac.digest())
+
+        elif turnUris and turnUsername and turnPassword and userLifetime:
+            username = turnUsername
+            password = turnPassword
+
+        else:
             defer.returnValue((200, {}))
 
-        expiry = (self.hs.get_clock().time_msec() + userLifetime) / 1000
-        username = "%d:%s" % (expiry, requester.user.to_string())
-
-        mac = hmac.new(turnSecret, msg=username, digestmod=hashlib.sha1)
-        # We need to use standard padded base64 encoding here
-        # encode_base64 because we need to add the standard padding to get the
-        # same result as the TURN server.
-        password = base64.b64encode(mac.digest())
-
         defer.returnValue((200, {
             'username': username,
             'password': password,