diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md
new file mode 100644
index 000000000..d2050a3e4
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+++ b/ISSUE_TEMPLATE.md
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+<!-- 
+
+**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**: 
+You will likely get better support more quickly if you ask in ** #matrix:matrix.org ** ;)
+
+
+This is a bug report template. By following the instructions below and
+filling out the sections with your information, you will help the us to get all
+the necessary data to fix your issue.
+
+You can also preview your report before submitting it. You may remove sections
+that aren't relevant to your particular case.
+
+Text between <!-- and --​> marks will be invisible in the report.
+
+-->
+
+### Description
+
+Describe here the problem that you are experiencing, or the feature you are requesting.
+
+### Steps to reproduce
+
+- For bugs, list the steps
+- that reproduce the bug
+- using hyphens as bullet points
+
+Describe how what happens differs from what you expected.
+
+If you can identify any relevant log snippets from _homeserver.log_, please include
+those here (please be careful to remove any personal or private data):
+
+### Version information
+
+<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->
+
+- **Homeserver**: Was this issue identified on matrix.org or another homeserver?
+
+If not matrix.org:
+- **Version**:        What version of Synapse is running? <!-- 
+You can find the Synapse version by inspecting the server headers (replace matrix.org with
+your own homeserver domain):
+$ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep "Server:"
+-->
+- **Install method**: package manager/git clone/pip      
+- **Platform**:       Tell us about the environment in which your homeserver is operating
+                      - distro, hardware, if it's running in a vm/container, etc.
diff --git a/contrib/prometheus/README b/contrib/prometheus/README
new file mode 100644
index 000000000..eb91db2de
--- /dev/null
+++ b/contrib/prometheus/README
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+This directory contains some sample monitoring config for using the
+'Prometheus' monitoring server against synapse.
+
+To use it, first install prometheus by following the instructions at
+
+  http://prometheus.io/
+
+Then add a new job to the main prometheus.conf file:
+
+  job: {
+    name: "synapse"
+
+    target_group: {
+      target: "http://SERVER.LOCATION.HERE:PORT/_synapse/metrics"
+    }
+  }
+
+Metrics are disabled by default when running synapse; they must be enabled
+with the 'enable-metrics' option, either in the synapse config file or as a
+command-line option.
diff --git a/contrib/prometheus/consoles/synapse.html b/contrib/prometheus/consoles/synapse.html
new file mode 100644
index 000000000..e23d8a1fc
--- /dev/null
+++ b/contrib/prometheus/consoles/synapse.html
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+{{ template "head" . }}
+
+{{ template "prom_content_head" . }}
+<h1>System Resources</h1>
+
+<h3>CPU</h3>
+<div id="process_resource_utime"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#process_resource_utime"),
+  expr: "rate(process_cpu_seconds_total[2m]) * 100",
+  name: "[[job]]",  
+  min: 0,
+  max: 100,
+  renderer: "line",
+  height: 150,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "%",
+  yTitle: "CPU Usage"
+})
+</script>
+
+<h3>Memory</h3>
+<div id="process_resource_maxrss"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#process_resource_maxrss"),
+  expr: "process_psutil_rss:max",
+  name: "Maxrss",
+  min: 0,
+  renderer: "line",
+  height: 150,
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "bytes",
+  yTitle: "Usage"
+})
+</script>
+
+<h3>File descriptors</h3>
+<div id="process_fds"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#process_fds"),
+  expr: "process_open_fds{job='synapse'}",
+  name: "FDs",
+  min: 0,
+  renderer: "line",
+  height: 150,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "",
+  yTitle: "Descriptors"
+})
+</script>
+
+<h1>Reactor</h1>
+
+<h3>Total reactor time</h3>
+<div id="reactor_total_time"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#reactor_total_time"),
+  expr: "rate(python_twisted_reactor_tick_time:total[2m]) / 1000",
+  name: "time",
+  max: 1,
+  min: 0,
+  renderer: "area",
+  height: 150,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/s",
+  yTitle: "Usage"
+})
+</script>
+
+<h3>Average reactor tick time</h3>
+<div id="reactor_average_time"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#reactor_average_time"),
+  expr: "rate(python_twisted_reactor_tick_time:total[2m]) / rate(python_twisted_reactor_tick_time:count[2m]) / 1000",
+  name: "time",
+  min: 0,
+  renderer: "line",
+  height: 150,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s",
+  yTitle: "Time"
+})
+</script>
+
+<h3>Pending calls per tick</h3>
+<div id="reactor_pending_calls"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#reactor_pending_calls"),
+  expr: "rate(python_twisted_reactor_pending_calls:total[30s])/rate(python_twisted_reactor_pending_calls:count[30s])",
+  name: "calls",
+  min: 0,
+  renderer: "line",
+  height: 150,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yTitle: "Pending Cals"
+})
+</script>
+
+<h1>Storage</h1>
+
+<h3>Queries</h3>
+<div id="synapse_storage_query_time"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_storage_query_time"),
+  expr: "rate(synapse_storage_query_time:count[2m])",
+  name: "[[verb]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "queries/s",
+  yTitle: "Queries"
+})
+</script>
+
+<h3>Transactions</h3>
+<div id="synapse_storage_transaction_time"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_storage_transaction_time"),
+  expr: "rate(synapse_storage_transaction_time:count[2m])",
+  name: "[[desc]]",
+  min: 0,
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "txn/s",
+  yTitle: "Transactions"
+})
+</script>
+
+<h3>Transaction execution time</h3>
+<div id="synapse_storage_transactions_time_msec"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_storage_transactions_time_msec"),
+  expr: "rate(synapse_storage_transaction_time:total[2m]) / 1000",
+  name: "[[desc]]",
+  min: 0,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/s",
+  yTitle: "Usage"
+})
+</script>
+
+<h3>Database scheduling latency</h3>
+<div id="synapse_storage_schedule_time"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_storage_schedule_time"),
+  expr: "rate(synapse_storage_schedule_time:total[2m]) / 1000",
+  name: "Total latency",
+  min: 0,
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/s",
+  yTitle: "Usage"
+})
+</script>
+
+<h3>Cache hit ratio</h3>
+<div id="synapse_cache_ratio"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_cache_ratio"),
+  expr: "rate(synapse_util_caches_cache:total[2m]) * 100",
+  name: "[[name]]",
+  min: 0,
+  max: 100,
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "%",
+  yTitle: "Percentage"
+})
+</script>
+
+<h3>Cache size</h3>
+<div id="synapse_cache_size"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_cache_size"),
+  expr: "synapse_util_caches_cache:size",
+  name: "[[name]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "",
+  yTitle: "Items"
+})
+</script>
+
+<h1>Requests</h1>
+
+<h3>Requests by Servlet</h3>
+<div id="synapse_http_server_requests_servlet"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_requests_servlet"),
+  expr: "rate(synapse_http_server_requests:servlet[2m])",
+  name: "[[servlet]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "req/s",
+  yTitle: "Requests"
+})
+</script>
+<h4>&nbsp;(without <tt>EventStreamRestServlet</tt> or <tt>SyncRestServlet</tt>)</h4>
+<div id="synapse_http_server_requests_servlet_minus_events"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_requests_servlet_minus_events"),
+  expr: "rate(synapse_http_server_requests:servlet{servlet!=\"EventStreamRestServlet\", servlet!=\"SyncRestServlet\"}[2m])",
+  name: "[[servlet]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "req/s",
+  yTitle: "Requests"
+})
+</script>
+
+<h3>Average response times</h3>
+<div id="synapse_http_server_response_time_avg"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_response_time_avg"),
+  expr: "rate(synapse_http_server_response_time:total[2m]) / rate(synapse_http_server_response_time:count[2m]) / 1000",
+  name: "[[servlet]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/req",
+  yTitle: "Response time"
+})
+</script>
+
+<h3>All responses by code</h3>
+<div id="synapse_http_server_responses"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_responses"),
+  expr: "rate(synapse_http_server_responses[2m])",
+  name: "[[method]] / [[code]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "req/s",
+  yTitle: "Requests"
+})
+</script>
+
+<h3>Error responses by code</h3>
+<div id="synapse_http_server_responses_err"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_responses_err"),
+  expr: "rate(synapse_http_server_responses{code=~\"[45]..\"}[2m])",
+  name: "[[method]] / [[code]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "req/s",
+  yTitle: "Requests"
+})
+</script>
+
+
+<h3>CPU Usage</h3>
+<div id="synapse_http_server_response_ru_utime"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_response_ru_utime"),
+  expr: "rate(synapse_http_server_response_ru_utime:total[2m])",
+  name: "[[servlet]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/s",
+  yTitle: "CPU Usage"
+})
+</script>
+
+
+<h3>DB Usage</h3>
+<div id="synapse_http_server_response_db_txn_duration"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_response_db_txn_duration"),
+  expr: "rate(synapse_http_server_response_db_txn_duration:total[2m])",
+  name: "[[servlet]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/s",
+  yTitle: "DB Usage"
+})
+</script>
+
+
+<h3>Average event send times</h3>
+<div id="synapse_http_server_send_time_avg"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_http_server_send_time_avg"),
+  expr: "rate(synapse_http_server_response_time:total{servlet='RoomSendEventRestServlet'}[2m]) / rate(synapse_http_server_response_time:count{servlet='RoomSendEventRestServlet'}[2m]) / 1000",
+  name: "[[servlet]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "s/req",
+  yTitle: "Response time"
+})
+</script>
+
+<h1>Federation</h1>
+
+<h3>Sent Messages</h3>
+<div id="synapse_federation_client_sent"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_federation_client_sent"),
+  expr: "rate(synapse_federation_client_sent[2m])",
+  name: "[[type]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "req/s",
+  yTitle: "Requests"
+})
+</script>
+
+<h3>Received Messages</h3>
+<div id="synapse_federation_server_received"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_federation_server_received"),
+  expr: "rate(synapse_federation_server_received[2m])",
+  name: "[[type]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "req/s",
+  yTitle: "Requests"
+})
+</script>
+
+<h3>Pending</h3>
+<div id="synapse_federation_transaction_queue_pending"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_federation_transaction_queue_pending"),
+  expr: "synapse_federation_transaction_queue_pending",
+  name: "[[type]]",
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "",
+  yTitle: "Units"
+})
+</script>
+
+<h1>Clients</h1>
+
+<h3>Notifiers</h3>
+<div id="synapse_notifier_listeners"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_notifier_listeners"),
+  expr: "synapse_notifier_listeners",
+  name: "listeners",
+  min: 0,
+  yAxisFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yHoverFormatter: PromConsole.NumberFormatter.humanizeNoSmallPrefix,
+  yUnits: "",
+  yTitle: "Listeners"
+})
+</script>
+
+<h3>Notified Events</h3>
+<div id="synapse_notifier_notified_events"></div>
+<script>
+new PromConsole.Graph({
+  node: document.querySelector("#synapse_notifier_notified_events"),
+  expr: "rate(synapse_notifier_notified_events[2m])",
+  name: "events",
+  yAxisFormatter: PromConsole.NumberFormatter.humanize,
+  yHoverFormatter: PromConsole.NumberFormatter.humanize,
+  yUnits: "events/s",
+  yTitle: "Event rate"
+})
+</script>
+
+{{ template "prom_content_tail" . }}
+
+{{ template "tail" }}
diff --git a/contrib/prometheus/synapse.rules b/contrib/prometheus/synapse.rules
new file mode 100644
index 000000000..b6f84174b
--- /dev/null
+++ b/contrib/prometheus/synapse.rules
@@ -0,0 +1,21 @@
+synapse_federation_transaction_queue_pendingEdus:total = sum(synapse_federation_transaction_queue_pendingEdus or absent(synapse_federation_transaction_queue_pendingEdus)*0)
+synapse_federation_transaction_queue_pendingPdus:total = sum(synapse_federation_transaction_queue_pendingPdus or absent(synapse_federation_transaction_queue_pendingPdus)*0)
+
+synapse_http_server_requests:method{servlet=""} = sum(synapse_http_server_requests) by (method)
+synapse_http_server_requests:servlet{method=""} = sum(synapse_http_server_requests) by (servlet)
+
+synapse_http_server_requests:total{servlet=""} = sum(synapse_http_server_requests:by_method) by (servlet)
+
+synapse_cache:hit_ratio_5m = rate(synapse_util_caches_cache:hits[5m]) / rate(synapse_util_caches_cache:total[5m])
+synapse_cache:hit_ratio_30s = rate(synapse_util_caches_cache:hits[30s]) / rate(synapse_util_caches_cache:total[30s])
+
+synapse_federation_client_sent{type="EDU"} = synapse_federation_client_sent_edus + 0
+synapse_federation_client_sent{type="PDU"} = synapse_federation_client_sent_pdu_destinations:count + 0
+synapse_federation_client_sent{type="Query"} = sum(synapse_federation_client_sent_queries) by (job)
+
+synapse_federation_server_received{type="EDU"} = synapse_federation_server_received_edus + 0
+synapse_federation_server_received{type="PDU"} = synapse_federation_server_received_pdus + 0
+synapse_federation_server_received{type="Query"} = sum(synapse_federation_server_received_queries) by (job)
+
+synapse_federation_transaction_queue_pending{type="EDU"} = synapse_federation_transaction_queue_pending_edus + 0
+synapse_federation_transaction_queue_pending{type="PDU"} = synapse_federation_transaction_queue_pending_pdus + 0