Remove SynapseRequest.get_user_agent (#9069)

SynapseRequest is in danger of becoming a bit of a dumping-ground for "useful stuff relating to Requests",
which isn't really its intention (its purpose is to override render, finished and connectionLost to set up the 
LoggingContext and write the right entries to the request log).

Putting utility functions inside SynapseRequest means that lots of our code ends up requiring a
SynapseRequest when there is nothing synapse-specific about the Request at all, and any old
twisted.web.iweb.IRequest will do. This increases code coupling and makes testing more difficult.

In short: move get_user_agent out to a utility function.

synapse/http/__init__.py

@@ -17,6 +17,7 @@ import re
 
 from twisted.internet import task
 from twisted.web.client import FileBodyProducer
+from twisted.web.iweb import IRequest
 
 from synapse.api.errors import SynapseError
 
@@ -50,3 +51,17 @@ class QuieterFileBodyProducer(FileBodyProducer):
             FileBodyProducer.stopProducing(self)
         except task.TaskStopped:
             pass
+
+
+def get_request_user_agent(request: IRequest, default: str = "") -> str:
+    """Return the last User-Agent header, or the given default.
+    """
+    # There could be raw utf-8 bytes in the User-Agent header.
+
+    # N.B. if you don't do this, the logger explodes cryptically
+    # with maximum recursion trying to log errors about
+    # the charset problem.
+    # c.f. https://github.com/matrix-org/synapse/issues/3471
+
+    h = request.getHeader(b"User-Agent")
+    return h.decode("ascii", "replace") if h else default