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layout title permalink redirect_from
doc BugReportingGuide /doc/BugReportingGuide/ /wiki/BugReportingGuide/

Bug Reporting Guide

One of the most important contribution task is reporting the bugs you have found.

All bugs and suggestions should be reported to one of our mailing list. We decided that at this stage access to the wiki and the ticketing system should be limited and per-invitation only, and generally granted to those people who actually can first demonstrate that they are capable of contributing something useful to the project. Our main goal is to build a quality product, and this has a priority over building "a large community".

So if you have not allowed to file new tickets You should follow these guide lines:

  1. Search the issue tracker to see if your issue is already there - if so please cite the issue # in any comments you post.

  2. Search the mailing lists to see if your issue is already discussed - if so, add your comments to the existing thread.

  3. If your problem seems to be a new one, report it:

    • as a mail, with a clear specific subject like "bug report: <specific description>"
    • include steps to reproduce the problem if possible, and relevant log files (if you know)
    • if its a hardware related issue include your HCL Support files as well.

  4. Qubes developers may ask you additional questions - please do follow up.

  5. If the issue can be validated as a definite bug then they enters it into the issue tracker.