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layout: doc
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title: Suspend/Resume Troubleshooting
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title: VM Troubleshooting
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permalink: /doc/vm-troubleshooting/
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redirect_from:
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- /doc/remove-vm-manually/
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## VM Kernel troubleshooting ##
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This troubleshoot applies to the non-default kernel choice described in the [Managing VM docs](https://www.qubes-os.org/doc/managing-vm-kernel/#using-kernel-installed-in-the-vm).
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In case of problems, you can access the VM console using `qvm-console-dispvm VMNAME` in dom0, then access the GRUB menu.
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You need to call it just after starting the VM (until `GRUB_TIMEOUT` expires); for example, in a separate dom0 terminal window.
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## Qubes starts, but no VMs load ##
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This issue may occur if a dom0 update is interrupted halfway through and/or a hard power off is done without shutting down Qubes, which results in files getting corrupted.
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In this case, the best fix is to reinstall Qubes and restore your files from a backup.
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Even if you have not backed up data in a while, you should be able to mount the volumes to pull data from them.
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First, try to start a particular VM, check any failure message and direct further steps based on that.
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This issue has been seen to occur if a dom0 update is interrupted halfway through and/or a hard power off is done without shutting down Qubes, which results in files getting corrupted.
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## Can not uninstall a VM / “ERROR: VM installed by package manager: template-vm-name”
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## "Cannot connect to qrexec agent" error ##
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If you face this error when starting a VM, it may be due to too little initial memory.
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A solution is to increase the initial memory from 200MB to 400MB by navigating to VM settings » Advanced » Initial memory.
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If you face this error when starting a VM, look into the VM logs at `/var/log/xen/console/guest-VMNAME.log`.
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Common reasons that may be revealed are: too low memory, corrupted files or a VM crash on startup.
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If the error occurs as a result of too little initial memory, increase the initial memory from 200MB to 400MB by navigating to VM settings » Advanced » Initial memory.
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