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7
introduction/reporting-bugs.md
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@ -42,6 +42,13 @@ Issues may have additional labels, if applicable (e.g., `crypto`, `ux`).
## Issue tracker guidelines ##
### The issue tracker is not a discussion forum ###
The issue tracker is a tool to help the developers be more productive and efficient in their work.
It is not a place for discussion.
If you wish to discuss something in the issue tracker, please do so on the forum or mailing lists (see [Help, Support, Mailing Lists, and Forum]).
You can simply link to the relevant issue in your discussion post.
### Do not submit questions ###
[qubes-issues](https://github.com/QubesOS/qubes-issues/issues) is not the place to ask questions.

4
introduction/support.md
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@ -24,7 +24,8 @@ Project does not offer paid support services.
If you're looking for known issues or would like to file a bug report, please
see the [issue tracker](/doc/reporting-bugs/). These issues are constantly being updated and may
contain workarounds for problems that you're experiencing, so it's worth
[searching the issue tracker](/doc/reporting-bugs/#search-tips) as a first step.
[searching the issue tracker](/doc/reporting-bugs/#search-tips) as a first step. However, please note that
[the issue tracker is not a discussion forum](/doc/reporting-bugs/#the-issue-tracker-is-not-a-discussion-forum).
## Staying safe
@ -140,6 +141,7 @@ Conduct](/code-of-conduct/) for more information.
The mailing lists and [forum](#forum) are good places to ask questions and discuss
things. However, if you're submitting a more formal report, we'd prefer that
you submit it to our [issue tracker](/doc/reporting-bugs/) so that it doesn't get overlooked.
(However, please remember that [the issue tracker is not a discussion forum](/doc/reporting-bugs/#the-issue-tracker-is-not-a-discussion-forum).)
Likewise, if you see that something in the documentation should be changed,
don't simply point it out in a discussion venue. Instead, [submit the
change](/doc/doc-guidelines/).