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introduction/issue-tracking.md
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@ -16,10 +16,10 @@ ref: 121
title: Issue Tracking
---
The Qubes OS Project uses the "GitHub Issues" [issue tracking
system](https://en.wikipedia.org/wiki/Issue_tracking_system). All issues
pertaining to the Qubes OS Project (including auxiliary infrastructure such as
the [website](/)) are tracked in
We use [GitHub Issues](https://docs.github.com/en/issues) as our [issue
tracking system](https://en.wikipedia.org/wiki/Issue_tracking_system). All
issues pertaining to the Qubes OS Project (including auxiliary infrastructure
such as this website) are tracked in
[qubes-issues](https://github.com/QubesOS/qubes-issues/issues).
## How to open a new issue
@ -63,10 +63,15 @@ something you can't do yourself, please proceed to the next section.
10. Respond to any questions the official team asks. For example, you may be
asked to provide specific logs or other additional information.
Eventually, your issue may be closed. See [how issues get
closed](/doc/issue-tracking/#how-issues-get-closed) for details about when,
why, and how this occurs.
## Labels, Milestones, and Projects
Labels, milestones, and projects are features of GitHub's issue tracking system
that we use to keep `qubes-issues` organized.
that we use to keep
[qubes-issues](https://github.com/QubesOS/qubes-issues/issues) organized.
### Labels
@ -165,7 +170,9 @@ by component
[Xen](https://github.com/QubesOS/qubes-issues/issues?q=is%3Aopen+is%3Aissue+label%3A%22C%3A+Xen%22),
etc.).
You can also try searching by [milestone](https://github.com/QubesOS/qubes-issues/milestones) and by [project](https://github.com/QubesOS/qubes-issues/projects).
You can also try searching by
[milestone](https://github.com/QubesOS/qubes-issues/milestones) and by
[project](https://github.com/QubesOS/qubes-issues/projects).
## Guidelines
@ -269,13 +276,15 @@ usually helps them address the problem more quickly, so everyone wins!
### There are no guarantees that your issue will be addressed
Keep in mind that `qubes-issues` is an issue tracker, not a support system.
Creating a new issue is simply a way for you to submit an item for the Qubes
team's consideration. It is up to the Qubes team to decide whether or how to
address your issue, which may include closing the issue without taking any
action on it. Even if your issue is kept open, however, you should not expect
it to be addressed within any particular time frame, or at all. At the time of
this writing, there are well over one thousand open issues in `qubes-issues`.
Keep in mind that
[qubes-issues](https://github.com/QubesOS/qubes-issues/issues) is an issue
tracker, not a support system. Creating a new issue is simply a way for you to
submit an item for the Qubes team's consideration. It is up to the Qubes team
to decide whether or how to address your issue, which may include closing the
issue without taking any action on it. Even if your issue is kept open,
however, you should not expect it to be addressed within any particular time
frame, or at all. At the time of this writing, there are well over one thousand
open issues in [qubes-issues](https://github.com/QubesOS/qubes-issues/issues).
The Qubes team has its own roadmap and priorities, which will govern the manner
and order in which open issues are addressed.
@ -345,4 +354,3 @@ developers may be need to adjust it manually.
- [Contributing Code](/doc/contributing/#contributing-code)
- [Package Contributions](/doc/package-contributions/)
- [Documentation Guidelines](/doc/doc-guidelines/)